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Freshen up your ITSM software
Jira Service Management is the enterprise-ready solution that empowers every team to deliver exceptional experiences.
See why Freshservice customers switch to Atlassian
Your full price ITSM solution shouldn't "feel like a beta product." Jira Service Management delivers an enterprise-grade, user-friendly service management solution backed by a mature partner ecosystem – all at a lower per agent cost than Freshservice.
Grow with a proven choice among Enterprise customers
From Engie to Canva, customers with mature service management practices trust Atlassian. Driven by real customer needs and backed by heavy R&D and M&A investments, Jira Service Management's product roadmap has a focus on enabling scale. While Freshservice customers hit product limitations quickly, preventing them from easily scaling.
The Atlassian advantage
| Jira Service Management | Freshservice | |
|---|---|---|
| Enterprise-grade ITSM backed by an extensive roadmap with a Scale focus | ||
| Dev, IT Ops, and business teams aligned on one, unified Atlassian platform | ||
| Seamless integration with development tools like Jira Software and Bitbucket | ||
| Robust asset management built-in | ||
| All-inclusive pricing and average payback in 6 months* | ||
| Modern user-friendly and drag-and-drop interface | ||
| AI-powered virtual service agent available on multiple plans | ||
| Wide and experienced ecosystem of partners |
Trusted by over 50,000 customers worldwide
“We chose Jira Service Management knowing it would be a solution our engineering and operations teams would utilize but since implementing we've been pleased to see that business teams are eager to utilize it as well.”
Susie Handlong
IT Manager II, Zocdoc
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from Freshservice to Atlassian.
Find out how Jira Service Management stacks up to others
Learn more about Jira Service Management
FAQ
Is Jira Service Management free?
How does your price compare to Freshservice?
Can Jira Service Management work alongside other ITSM solutions like Freshservice? How?
Can Jira Service Management scale to thousands of users in true enterprise fashion?
Is Jira Service Mangement only for IT Teams?
How does Jira Service Management compare to other competitors?
Choose Jira Service Management for Enterprise-grade ITSM
Bring your development, operations, and business teams together on the same platform to fast-track critical service management work. With Jira Service Management, power modern IT practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Ready to make the switch? Still have questions? We’re always here to help. Contact sales now