Manufacturing companies use Jira Service Management to standardize work

Manufacturing organizations tap into the power of AI with Jira Service Management to develop, manufacture, and supply goods and services in a more efficient and sustainable way.

Jira Service Management manufacturing agent portal

Standardize your services

With the AI-powered Jira platform, a customer-facing portal, and service management projects, remove silos and streamline work across teams. Enable employees to track and manage inventory for all kinds of assets, products, or services.

Boost productivity with automation

Manufacturers understand the power of automation better than anyone. Remove repetitive tasks and speed up processes by using AI-powered configuration, workflows, and virtual agent experiences.

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Jira Service Management manufacturing incidents portal

Improve overall equipment effectiveness

Get more from your plant with an efficient, intelligent approach to preventative maintenance to avoid equipment failure and downtime. Teams can collaborate using comments, @mentions, and even share files. They can rapidly respond to requests, incidents, and changes.

Mitigate risks to safety and security

Ensure a clear line of sight into threats to protect your production and employees. It’s vital that manufacturing companies keep their technology current and protect themselves from malicious actors.


Jira Service Management features for manufacturing companies

Automated workflows

Use AI to quickly build automations that streamline your workflows, like linking related Jira tickets or auto-assigning issues.

Configuration management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

Respond to issues, fast

Bring your R&D, support, and operations teams together and use AIOps capabilities to rapidly respond to, resolve, and learn from incidents.

Deliver on SLAs

Get the important things done first with prioritized queues. Use AI to triage, respond to, and resolve requests quickly.

Request management

Omni-channel, AI-powered virtual agent support makes it easy to provide fast help where and when your customers need it.

Asset management

Manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Learn about Atlassian’s approach to service management

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Service management templates to help you get started fast

Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast. You can also try our AI-powered project configuration to create custom request types, form fields, and automations.

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Automation library for improved efficiency

Scale your IT service management by automating repetitive tasks. Provide outstanding customer support with a lean team, helping distributed teams thrive. Check out our library for commonly used automation rules for Jira Service Management, or try our AI automations to easily create automation rules using natural language.

Over 50,000 companies count on Jira Service Management

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Gartner peer insight customers' choice 2021

See how Jira Service Management scores on Gartner Peer Insights.

AI-powered service management for manufacturing organizations

Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.