Jira Service Management for Enterprise Service Management
IT isn’t the only part of your business that can benefit from a service mindset. With Jira Service Management, teams across the enterprise can deliver great service, fast.
Ensure anyone can get help quickly
Allow teams such as human resources, marketing, legal, finance, facilities, and more to create their own service portal to manage requests. Enable every team to shape workflows to fit their needs while unlocking collaboration and maintaining alignment across the enterprise.
Get started fast
With templates and automations for every use case, teams can easily spin up service desks that fit their unique requirements. Set up workflows with a drag-and-drop editor. Customize forms to collect the information you need without the back and forth.
200+ form templates
Use pre-designed forms and customizable templates that make it easy to get started and provide service faster.
Let automation do the work for you by linking related Jira tickets to provide better support, or auto-assigning issues to streamline processes.
Full visibility across the whole organization enables business teams to make better judgement.
Empower employees to find answers to common questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.
Democratize service management by delegating administration permissions to project owners. Increase autonomy while maintaining visibility and control.
Integrate your chat service
Capture and track tickets in Slack or Microsoft Teams, a critical operational solution across all business teams.
Business team templates to help you get started
Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast.
All your favorite apps in one place
Neatly integrate Jira Service Management with leading third-party tools. Connect your favorites with the 5,000+ apps in our marketplace, or build your own custom apps with Atlassian’s Forge.
Get improved enterprise service management
Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.