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Jira Service Management customer stories

More than 60,000 customers rely on Jira Service Management to provide exceptional service experiences. Learn how they’ve unlocked high-velocity service management on a single, AI-powered platform.

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Ebook: How enterprises drive transformation with Jira Service Management

Learn from real customer stories and discover how industry leaders drive innovation and efficiency with Jira Service Management.

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Use case

  • All use cases (53)
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  • Switching to Jira Service Management (13)
 

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53 Results
How Motability Operations manages and tracks service components with Jira Service Management Assets

Motability Operations

How Motability Operations manages and tracks service components with Jira Service Management Assets

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How EQ Bank streamlined incident management with Jira Service Management

EQ Bank

How EQ Bank streamlined incident management with Jira Service Management

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How Chef brings Dev and Ops together on the same platform

Chef

How Chef brings Dev and Ops together on the same platform

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How Operations and Engineering teams work faster than ever with Jira Service Management and the Atlassian Cloud platform

CHG Healthcare

How Operations and Engineering teams work faster than ever with Jira Service Management and the Atlassian Cloud platform

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How BAE Systems saved $1.6 million and improved usability for IT and non-IT teams by switching to Jira Service Management

BAE Systems

How BAE Systems saved $1.6 million and improved usability for IT and non-IT teams by switching to Jira Service Management

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How the U.S. Space Force uses Jira Service Management to modernize operations and enhance mission success

U.S.

How the U.S. Space Force uses Jira Service Management to modernize operations and enhance mission success

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How Mercedes-Benz drives innovation on the low-maintenance, high-performance Atlassian Cloud platform

Mercedes Benz

How Mercedes-Benz drives innovation on the low-maintenance, high-performance Atlassian Cloud platform

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How Kiva enhances efficiency with Jira Service Management

Kiva

How Kiva enhances efficiency with Jira Service Management

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How Thumbtack automatically resolves 15% of tickets with AI and saves 60% on tooling with Jira Service Management

Thumbtack

How Thumbtack automatically resolves 15% of tickets with AI and saves 60% on tooling with Jira Service Management

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How Santillana united Dev and Ops teams with to accelerate service delivery

Santillana

How Santillana united Dev and Ops teams with to accelerate service delivery

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How Domino's modernized their ITSM platform with Jira Service management to deliver elevated service

Domino's

How Domino's modernized their ITSM platform with Jira Service management to deliver elevated service

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How FanDuel keeps employee data efficient, compliance, and secure with Jira Service Management

FanDuel

How FanDuel keeps employee data efficient, compliance, and secure with Jira Service Management

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How Hy-Vee eliminated 100+ downtime hours per year with Jira Serivce Management

Hy-Vee

How Hy-Vee eliminated 100+ downtime hours per year with Jira Serivce Management

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Bringing developers and customers closer together with Atlassian

Deliveroo

Bringing developers and customers closer together with Atlassian

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How Applied Systems switched from a legacy solution and eliminated their multi-year backlog with Jira Service Management

Applied Systems

How Applied Systems switched from a legacy solution and eliminated their multi-year backlog with Jira Service Management

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How 24 Hour Fitness improved efficiency and reduced costs switching to Jira Service Management

24 Hour Fitness

How 24 Hour Fitness improved efficiency and reduced costs switching to Jira Service Management

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How IT + HR teams at Zelis transformed onboarding operations with Jira Service Management

Zelis

How IT + HR teams at Zelis transformed onboarding operations with Jira Service Management

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How Software AG built 40+ service desks and slashed response times with Jira Service Management

Software AG

How Software AG built 40+ service desks and slashed response times with Jira Service Management

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Delivering service at scale while reducing costs: Why NRMA switched to Jira Service Management

The NRMA

Delivering service at scale while reducing costs: Why NRMA switched to Jira Service Management

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How Crocs accelerated growth with Jira Software and Jira Service Management

Crocs

How Crocs accelerated growth with Jira Software and Jira Service Management

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How SEB brought Dev and Ops teams closer together by switching to Jira Service Management

SEB

How SEB brought Dev and Ops teams closer together by switching to Jira Service Management

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Rivian builds high-impact workflows and processes outside of IT with Jira Service Management

Rivian

Rivian builds high-impact workflows and processes outside of IT with Jira Service Management

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ENGIE Mexico relies on Jira Service Management to reduce license costs by 67%

ENGIE Mexico

ENGIE Mexico relies on Jira Service Management to reduce license costs by 67%

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How Lumen enables control and autonomy of workflows with Jira Service Management

Lumen

How Lumen enables control and autonomy of workflows with Jira Service Management

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How NextEra Energy delivers improves service delivery across their enterprise with Jira Service Management

NextEra Energy

How NextEra Energy delivers improves service delivery across their enterprise with Jira Service Management

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Vodeno revolutionizes customer support with Jira Service Management

Vodeno

Vodeno revolutionizes customer support with Jira Service Management

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CBS streamlines complex business processes with enterprise service management

CBS

CBS streamlines complex business processes with enterprise service management

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How the U.S. Space Force reduced development times and costs in 6-months with Atlassian

U.S.

How the U.S. Space Force reduced development times and costs in 6-months with Atlassian

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How Canva built a fully fledged ITSM solution with Jira Software, Confluence, and Jira Service Management

Canva

How Canva built a fully fledged ITSM solution with Jira Software, Confluence, and Jira Service Management

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How HR + IT work together at Washington State University to map common processes and streamline support

Washington State University

How HR + IT work together at Washington State University to map common processes and streamline support

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