Service Collection Pricing & Licensing

Service Collection is a group of apps and AI agents to help teams deliver exceptional service experiences for employees and customers.

Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo.

Service Collection is sold as a single offering, including Jira Service Management, Customer Service Management, Assets, and Rovo. The apps cannot be purchased separately.

There is no requirement to implement all apps, though certain features may be limited depending on which apps are implemented. Licensed agents of Service Collection can be granted access to some or all apps in the collection as determined by the admin.

Existing Jira Service Management customers will be moved into Service Collection and given access to Customer Service Management following launch.

Click these links to try Service Collection Standard or Service Collection Premium. We also offer a Free plan of Service Collection for up to 3 Agents, with 2GB storage and Community Support. You can compare plans here.

Already using cloud? Site Administrators can navigate to the System Administration section of your cloud site and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

Your subscription can start with Service Collection as its foundation, and you can add additional applications, including Marketplace apps, as needed.

• Monthly pricing is progressive: We offer volume discounts as you add more seats. Each user’s unit price is based on the pricing rate in which the user falls. See our Find the Perfect Plan: Atlassian Cloud Calculator for details.
• Maximum Quantity Billing (MQB): For monthly subscriptions—including Service Collection, Jira, Confluence, and Marketplace apps—your bill is based on the highest number of seats (“maximum quantity”) assigned to each product at any point during your billing cycle. If you add seats mid-cycle, you’ll be charged a prorated amount for those seats for the remainder of the month. Removing seats mid-cycle does not reduce your bill for that period; those seats become available for reassignment until the next billing cycle.

For more details on how MQB works and how it impacts your bill, see the Maximum Quantity Billing section.

Yes, Service Collection is only available on Atlassian Cloud.

Service Collection Premium helps teams confidently scale across their organization by offering advanced AI Ops capabilities, expanded automation rule limits, unlimited storage, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1-hour response time. If you have concerns about downtime or service interruptions, are looking to scale service across your org, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you.

Service Collection can be upgraded from Standard to Premium at any time via the Manage Subscriptions page of your cloud site.

For more information, see our SLA documentation and our Service Level Agreement.

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please contact us.

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

Please see our Atlassian Customer Agreement for more information.

Great, because we have more answers! Please see our complete Cloud FAQ.

Data Center is Atlassian’s self-managed offering, available for Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, and Crowd.

The end of life for impacted Data Center products will take place on March 28, 2029 at 23:59 PST. Data Center subscriptions and any associated Marketplace apps will expire on this date, making Data Center products and apps read-only.

You can find a full timeline, details on this transition, and links to access support here.

Reference our Data Center FAQ for common questions.

For complete pricing details, please contact our Sales team.

Beginning February 2, 2021, Insight Asset Management and Insight Discovery will be bundled with Jira Service Management Data Center. Existing Jira Service Management Data Center customers can unlock these additional features by updating to the latest version.

Additionally, starting February 2, 2021 PT, Priority Support will be included with a Data Center subscription to Jira Software, Jira Service Management, Confluence, and Crowd, as well as Bitbucket for customers with 500 or more users.