IT & Service Webinars
What’s New in Service Collection: Team EU '26 Edition
See what's new in Service Collection from Team EU '26: faster incident resolution, smarter asset management, and AI-first customer support.
Reactive to ready: Building an AI governance strategy that scales with you
Learn how to shift from reactive AI policies to proactive, context-aware guardrails that help teams move fast while managing risk.
From fire-drills to audit-ready with Atlassian
See how Cobham Satcom built one compliance hub with Jira, Jira Service Management, Confluence, and Rovo, without a standalone GRC tool.
From Chaos to Control with Service Collection Assets
Rigid CMDBs can't keep up with modern IT. See how Assets breaks down data silos with a unified data model and hardware lifecycle management.
Rovo Real Talk: Real workflows, real results
Spending too much time on work about work? See before-and-after Rovo demos for PM, engineering, and IT workflows, plus prompts to use today.
Fuel agentic incident management with Atlassian & Dynatrace
See how Rovo Ops and Dynatrace Causal AI speed up incident triage and auto-generate post-incident reviews inside Jira Service Management.
Three Ways to Reduce Alert Noise and Fatigue with Opsgenie
Learn three ways Opsgenie helps your team separate signal from noise, take rapid action on alerts, and avoid alert fatigue.
New ways of working with ITIL 4 and Atlassian
Learn practical tips for building high-velocity IT teams with ITIL 4 and Atlassian, and bring more agility and collaboration into ITSM.
Workshop: Let's build a Rovo Agent
Join a hands-on workshop to build your first Rovo agent, focused on a high-impact use case: faster resolution times through automated triage.
Drive goal-aligned work with Atlassian Goals & Projects
Learn proven goal-setting practices and see how Atlassian Goals and Projects keep teams aligned, accountable, and focused on what matters.
How IT Ops teams resolve issues faster with Atlassian Rovo
Drowning in alerts? Learn how Jira Service Management and Rovo help IT Ops teams find root causes faster and resolve incidents with AI.
All about AIOps in Jira Service Management
Learn about the latest AIOps capabilities in Jira Service Management and how they help your team detect, resolve, and learn from every incident.
[Workshop] Let's build a Rovo Agent: Loom Ideas Director
Join a live workshop to build a Rovo agent that captures product ideas from your Loom video conversations, with no coding needed.
How to get started with AI for customer service
As AI becomes more common in customer service, it’s no longer about whether to use AI, but how. In this webinar, we’ll give an in-depth overview on how to team up with AI and make the most of the capabilities in the Customer Service Management app.
Team ‘26 roundup: What’s new in Service Collection
Get the Team '26 highlights for Service Collection, including the latest updates and roadmap for Jira Service Management, Assets, and Rovo agents.
[Workshop] Let's build a Rovo Agent: Harper, Your project progress reporting assistant
Join a live workshop to build Harper, a Rovo agent that turns Jira and Confluence updates into clear, consistent project status reports.
What’s new in Jira Service Management from Team '25
Missed out on Team '25? Attended, but looking for a quick recap of all things Atlassian ITSM, or a chance to ask your questions? Join this 45-minute webinar to discover how Atlassian is revolutionizing service management with cutting-edge solutions designed for the digital-centric world. Learn how Jira Service Management empowers teams to deliver exceptional service experiences, whether through AI-powered support, HR Service Management, or DevOps connectivity.
Rovo Real Talk: Your questions, answered live - September 2025
Rovo admins, bring your questions. Talk live with Atlassian AI experts, see a Rovo demo, and get tips to speed onboarding and adoption.
IT Asset Management at Scale: Panel with Osttra and Flexera
Leaders from Osttra, Flexera, and Atlassian share real-world insights on integrating tools, improving data accuracy, and managing IT assets at scale.
An introduction to Rovo Agents: How to approach collaborating with Agents
Mindset matters more than adoption when working with AI. Learn how to approach collaborating with Rovo agents to boost productivity across teams.
Rovo Real Talk: Unlock instant AI value
Go from 'where do I start?' to real AI results in under an hour. See how Rovo powers quick wins for Product, Engineering, and IT teams.
Deep dive: AI for service demo + customer case study
Hear how SpotOn's VP of IT uses Atlassian AI to deliver exceptional service at scale, then see AI for service in action in a product demo.
Deliver exceptional employee support with AI
See how AI agents, knowledge bases, and custom help centers help any team, including HR, deliver better employee support with Jira Service Management.
Jira Service Management for software development teams
Learn how modern development teams use Jira Service Management to streamline work intake and support continuous software delivery.
Getting started with Atlassian Rovo
Learn how to get the most out of Rovo, from search and chat to agents, with real-world use cases and tips from Atlassian's AI product leaders.
AI in service management: new data separates hype vs reality
AI is reshaping the world of work. Is your team ready? Cut through the hype and discover how AI can revolutionize your team's efficiency and customer satisfaction. Join us for a panel discussion on the actionable insights from our State of AI in Service Management Report 2024. You’ll hear from Atlassian customer Thumbtack about their successful AI implementation and from Atlassian product experts about the future of AI-powered service management.
Make AI Useful with Knowledge Graphs
Many organizations have invested in AI—but still struggle to see real business impact because AI lacks the context of how work actually gets done. In this live Forrester + Atlassian webinar, learn how knowledge graphs, like Atlassian’s Teamwork Graph, can make AI truly useful at work.
How Atlassian HR empowers its distributed workforce
Learn how Atlassian HR uses HR Service Management to adapt to remote, hybrid, and AI-driven work and deliver great employee experiences.
Ship quality code faster with Jira Service Management
Customer expectations keep rising. Learn how your developers can speed up software delivery and time to market with Jira Service Management.
Total Economic Impact of Jira Service Management & AI
Get findings from a Forrester Total Economic Impact study on how teams that switched to Jira Service Management improved collaboration and flow.
How Atlassian Williams F1 Team manages their assets
In Formula 1, every second matters, but so do the thousands of parts, machines, and components that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, to learn how they established full asset visibility from the garage to the race track with Assets and Jira Service Management.
[Workshop] Let's build a Rovo Agent: JSM Triage
Not sure where to start with Rovo agents? Build a Jira Service Management agent that speeds up resolution with automated triage in this workshop.
The Atlassian approach to AI-powered service
Learn how Atlassian tackles top challenges from the State of AI in Service Management report to deliver better employee and customer support.
How to scale AI value across your org
Learn why many organizations struggle to show AI impact, and how connected workflows and shared tools turn isolated gains into business results.
Rovo Real Talk: AI use cases for Product, Engineering, IT, and more
See real AI use cases from Product, Engineering, and IT teams in this live Rovo session, with practical demos and answers from Atlassian AI experts.
Supercharge Your Service Management with Rovo
See how three ready-to-use Rovo agents in Jira Service Management streamline requests, triage, and incident operations, with no custom builds.
Atlassian Support & the Customer Service Management app
See how Atlassian's AI-powered Customer Service Management app helps support teams deliver faster, more personalized customer experiences.
Workato used automation to cut ticket resolution time by 20%
Workato's CIO and security operations director share how uniting Dev, Ops, and business teams helped cut ticket resolution time by 20%.
5 essential tips for AI service management at high velocity
Join us to discover insights uncovered during Atlassian’s global AI-powered ITSM workshop, where we heard directly from teams like yours on practical strategies for tackling business challenges with AI. You’ll hear from Atlassian experts on the latest AI trends in service management so you can go from hype to high-performance.
2025 Cloud & AI: Actionable insights for leaders
Atlassian and AWS share insights from a global survey of 500+ IT and business leaders to help you get more value from cloud and AI.
How Atlassian service teams use AI + Jira Service Management
See how Atlassian's People team uses AI in Jira Service Management to enable self-service and cut resolution times, plus lessons learned.
Streamline deployment workflows on the Atlassian platform
See how Jira Service Management and Bitbucket streamline deployments with better Dev and Ops collaboration and full traceability on one platform.
Fireside chat: Riverty on Jira Service Management & Assets
See how Riverty runs 100+ Jira Service Management projects across IT, business, and customer service, all powered by a rich CMDB in Assets.
Unleash your team with Rovo
Learn how Rovo, your AI-powered teammate, boosts productivity with real-world use cases and tips for building and chatting with Rovo agents.
4 ways to elevate incident response with Jira Service Management
Join this webinar to learn why companies are choosing Jira Service Management to lower costs and unite their Dev and IT Ops teams on one platform for faster resolution.
Shatter the service quo: Reimagining service for the AI era
Log it, route it, wait, report on it: that service playbook is over. See Atlassian's vision for AI-native service management with Rovo.
Rovo Real Talk: Your questions, answered live
Rovo admins, bring your questions. Talk live with Atlassian AI experts, see a quick Rovo demo, and get tips to speed onboarding and adoption.
Atlassian Analytics bootcamp: Power data-driven decisions
Learn how to use Atlassian Analytics dashboards to get insights across Atlassian products, Assets, and external data for better decisions.
Rovo Real Talk: Your questions, answered live - August 2025
Rovo Real Talk is an interactive one-hour session designed for admins of Rovo to connect with Atlassian’s AI experts. Join us for a casual, engaging discussion where you can ask your questions live, see a brief demo of Rovo in action, and get practical tips to streamline onboarding and boost adoption across your teams.
The art of the switch: How to change service platforms
Is your legacy ITSM tool right for your future? Forrester's Julie Mohr shares key steps to plan, prepare, and migrate to a new service platform.
3 reasons to ditch your traditional ITSM software
Traditional ITSM tools are complex, costly, and outdated. Learn why companies are switching to Jira Service Management for high-velocity ITSM.
Rovo Real Talk: What’s New in Atlassian AI
Get a walkthrough of Atlassian's latest AI releases, including Rovo Studio, Rovo Skills, and Remix in Confluence, with live demos and tips.
Mastering Rovo Agents: In-depth tips and guidance for teams
Tailored for team leaders and power users, this session will provide step-by-step guidance and advanced techniques to empower your team in creating efficient Rovo Agents within the Atlassian ecosystem.
Rover scales Jira Service Management with Assets and AI
Join Rover’s IT Manager, Kate Brenden, as she shares how the company uses Atlassian’s Jira Service Management, Assets, and Rovo to streamline access requests, improve cross-team collaboration, cut costs, and even manage office dogs.
Insight into Atlassian’s recent acquisition Halp, a ticketing solution in Slack
Learn how Halp syncs Slack conversations with Jira Service Desk requests to help request-based teams work more efficiently in Slack.